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Warranty
& Company Policies
All Maxiforce replacement parts
are warranted to be free from defects in material and manufacture under
normal
operating conditions.
Warranty coverage will extend for two years from date of installation on the
equipment without regard to hours of operation.
Maxiforce will pay for all labor and parts needed to repair the
warrantable failure including
progressive damage to the equipment concerned.
CONDITIONS AND LIMITATIONS:
Maxiforce must be notified by the
customer before filing a warranty claim. All claims must be submitted in
writing and Maxiforce reserves the right
to examine all elements involved in the claim.
Price of parts will be based on Maxiforce's
current price list and cost of labor will be a reasonable flat hourly rate.
Overtime and holiday rates are not accepted.
This warranty is extended exclusively to direct customers of
Maxiforce and not to any other party. All
other
warranties, expressed or implied, including warranties of merchantability
and/or fitness for a particular purpose are excluded.
This warranty will not apply to any Maxiforce
part altered from its original specifications or which has been
misused, exposed to deteriorating conditions, negligence or accidental
damage.
CLAIMS & RETURNS
Maxiforce should be advised of all
claims within five days of receipt of merchandise, either by fax, telephone,
e-mail or mail.
Maxiforce will not accept returned
products without prior written authorization from Maxiforce. All return
requests must be submitted in advance for approval. A Return Goods
Authorization (RMA) number must be obtained from
Maxiforce for all returned parts. All parts
should be returned by prepaid freight unless otherwise stated. If sent
collect, freight amount will be charged to customer. Products returned that
are either dirty, used, damaged, in not saleable packaging, or ordered in
error by customer will be subject to a 15% restocking fee. All RMA’s
must be received within 30 days of issued. RMA’s not received will be
voided. International orders will be credited in case of under shipment.
Credits require 30 days to process from date of receipt of
merchandise. Customers must keep all information on return, including RMA
number and tracking number.
Maxiforce claims no obligation to
accept credit on obsolete products.
Products will not be considered for credit after 2 years from purchase date.
Gasket sets in opened packages or that have been opened or re-taped will not
be considered for credit.
BACKORDER POLICY
Backorders will be cancelled unless otherwise stated.
CREDIT POLICY
All products will be sold on a C.O.D. basis or you may use any major credit
card until and if credit is approved.
• All invoices will be payable by the 10th of the next month (Net 10th).
• Accounts that go past 60 days past due will be placed on C.O.D. shipping
status.
• A 1.5% interest fee will be charged to all accounts 30 days past due.
FREIGHT POLICY
Within the Continental U.S.A., Maxiforce will prepay freight on all
shipments over $1500.00 or those consisting of 3 or more overhaul
engine kits. All prices are F.O.B. our warehouses .
MINIMUM PURCHASE ORDER POLICY
Due to the high cost of order processing a $10.00 handling charge will be
added to all orders under $50.00.
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